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Tournament
A timed run on eligible games. House picks the desks that are in.
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Campaigns house assigns
The Promotion Center is the loyalty layer on the desk. House receives a campaign, reviews it, and assigns it to a Client ID. Until that assignment is on, the desk does not see it.
On the Promotion Center
What a campaign can be
Each one carries a name, dates, countries, eligible games, and terms. House assigns it desk by desk.
Prize drop
A drop window on assigned titles, with its own dates and countries.
Free spins
Spins attached to eligible games. The desk offers them only after the assignment is on.
Cashback
A cashback campaign with its own terms. It sits on the commercial books, not as an extra cut on the player.
Provider campaign
A studio campaign synced into the Promotion Center, then assigned to a Client ID.
Network and exclusive
Network campaigns and exclusive promotions follow the same path: review, then assign.
The path
Receive, review, then assign
Status on the house deck moves through received, in review, approved, and active. House can reject a campaign before it is live.
Receive
The campaign lands with a supply id, a studio when there is one, dates, countries, eligible games, and terms.
Review
House moves it to in review, then approves or rejects it. A rejected campaign never reaches a desk.
Assign
House turns the campaign on for specific Client IDs. Agents see it on their books only after that.
Players never see the house layer. A campaign that is not assigned does not appear on the agent desk.
FAQ
Campaigns, desks, and the books
When does a desk see a campaign?
After house assigns it. Until then the tournament, prize drop, free spins, cashback, or studio campaign stays off that Client ID.
Can two desks get different campaigns?
Yes. Assignment is per desk. One Client ID can be in a campaign while another is not.
Where does the player balance stay?
On the operator wallet. A campaign does not move chips onto the house book. Chargeable GGR remains a desk charge.
What can house change on a campaign?
Status, and which desks are enabled. The record also holds dates, countries, eligible games, and terms.
Ask house to assign a campaign
Write with the desks, the dates, and the titles. House reviews, then the Promotion Center tracks it.